Business

Metropole Hanoi's William Haandrikman named ‘General Manager of the Year’

By Trang Nguyen June 18, 2019 | 02:20 PM GMT+7

William Haandrikman, general manager of Sofitel Legend Metropole Hanoi, has been honoured with the prestigious ‘General Manager of the Year’ in Asia at the Stelliers Asia and South Asia 2019 awards ceremony on May 28.

Metropole Hanoi GM William Haandrikman.

“The recognition is a tremendous honor, but it’s more than an individual award. It truly reflects the overall service excellence and dedication to our guests that is embodied by the Sofitel Legend Metropole Hanoi,” said Haandrikman.

Haandrikman, a 27-year veteran of the hospitality industry, joined the Metropole in 2017 after stints in Amsterdam, Brussels, New York, Moscow, The Hague, Paris, Vienna, Shanghai and most recently Bangkok, where he served as the general manager of Sofitel Bangkok Sukhumvit. He is currently also the area general manager for AccorHotels in the North of Vietnam.

“The realisation that this is the right industry for me occurred when I was beginning to travel around the world with AccorHotels. The ease of moving from one country to another, while still being able to work in wonderful properties and do the job I loved the most, is what sealed the deal for me,” he said. “The job being: welcoming guests, ensuring that they enjoy their stay and creating ‘Wow!’ moments for them to remember.”

The Dutch general manager holds an MBA graduate of Glion University, ESSEC Executive Management Program and the Executive Management Program at Cornell University in the US.

Throughout his career, Haandrikman has been mindful of a lesson imparted early on by his mentor Cris Snoeren – that you never wanted to be perceived as a boss but always as a leader. “A boss tells people what to do,” he said. “A leader inspires them to do it on their own.”

These are lessons he is trying to pass on to the next generation of hoteliers. Last year, he implemented 35 quality improvement training sessions at the Metropole. The mission was to help hotel ambassadors serve others from the heart, with curiosity and inventiveness.

Metropole Hanoi executive housekeeper Nguyen Thanh Van is one hotel ambassador who took such training to her heart. She was named a finalist in the ‘Housekeeping’ category at the Stelliers. Van has been with the Metropole since 1992.

“I am extremely proud that Van made it to the final round in her category. This privileged recognition is the sweetest fruit for our hard work and dedication to our guests,” Haandrikman said. “Operating a hotel is more than anything a team effort, and so I want to thank our ambassadors at the Metropole again for their contribution to our ongoing success.”

US giant backs Vietnam’s bid to lead ASEAN gas trade

US giant backs Vietnam’s bid to lead ASEAN gas trade

Business -  1 week

With strategic deals and strong policy alignment from the Vietnamese government, Excelerate Energy aims to anchor Vietnam’s LNG ambitions in the region.

Frasers Property, SPX Express sign deal for largest sorting centre in Southeast Asia

Frasers Property, SPX Express sign deal for largest sorting centre in Southeast Asia

Business -  1 week

Scheduled for completion in 2027, the logistics facility will be the first of its kind in Vietnam significantly boosting parcel processing capacity up to 7 million parcels daily.

Gamuda Land secures VND3,750 billion loan for Eaton Park project

Gamuda Land secures VND3,750 billion loan for Eaton Park project

Business -  3 week

Gamuda Land will use the loan to invest in a luxury real estate project in Ho Chi Minh City.

WHA Group accelerates industrial park investment in Vietnam amid tariff tensions

WHA Group accelerates industrial park investment in Vietnam amid tariff tensions

Business -  3 week

Amid global economic volatility, WHA Group has rapidly rolled out multiple expansion projects in Vietnam, signaling its strategic focus on the country.

Hai Phong Port unveils new deep-water terminals to meet growing trade demand

Hai Phong Port unveils new deep-water terminals to meet growing trade demand

Business -  4 week

Hai Phong Port JSC. has inaugurated international container terminals No. 3 and 4 at Lach Huyen, raising its throughput capacity to 3.5 million TEUs per year.

Hoang Huy Group to raise $79 million for Haiphong property projects

Hoang Huy Group to raise $79 million for Haiphong property projects

Business -  1 month

Hoang Huy expects revenue to exceed VND4 trillion and post-tax profit to reach up to VND2 trillion in fiscal year 2025-2026, targeting annual growth of over 30% for the next five years.