HSBC Vietnam launched 24/7 e-customs payment service

By Hoai An - Oct 07, 2018 | 01:35 PM GMT+7

TheLEADERHSBC’s new service is expected to shorten customs procedures for import – export activities of businesses, reduce storage costs and enhance the overall customer experience.

HSBC (Vietnam) Bank Ltd. (HSBC Vietnam) recently launched the new 24/7 e-customs payment service. With this new platform, there are officially no boundaries or time constraints for HSBC Vietnam’s corporate customers when they settle their customs payments.

The streamlined service enables businesses to settle their customs duties online around the clock and from anywhere in the world.

This latest upgrade of 24/7 e-Customs real-time payment service is in line with the efforts of Customs Department to introduce fully online, end-to-end customs’ processes from the payment of taxes to the receipt of goods.

It is also in line with the Vietnamese government’s call for the introduction and development of cashless payment systems, aiming at reducing the use of cash to less than ten per cent of all payments by the end of 2020.

Nguyen Thi My Hanh, Head of Global Liquidity and Cash Management of HSBC Vietnam emphasized that: “Twenty-four hours a day, seven days a week, and whether you are overseas or in Vietnam, our e-customs payment services are open for business.”

“We strive to make all services as efficient as possible, so now we are delighted to bring even more convenience to our customers, who are looking to pay customs duties as swiftly as possible, saving their businesses time and money,” said she.

Earlier this year, the bank introduced Face ID login, which allows corporate customers to access mobile banking using facial recognition technology.

It also recently introduced Trade Transaction Tracker, a digital app designed to help clients track all their trade transactions. This mobile tool, the first of its kind in Vietnam, and accessible within the HSBCnet Mobile app, provides customers with a quick and easy access to an overview of their trade transactions including import, export, standby documentary credits, guarantee and trade loan transactions with a single application.